Legal notice

1. Company Information

DarlingHouse is owned and operated by:

TJ Brands B.V. Hallerweg 52, 1456AX, Wijdewormer, The Netherlands

Chamber of Commerce (KvK) number: 42008087. VAT number: NL869260509B01. Email: service@darlinghouse.co. Website: darlinghouse.co

TJ Brands B.V. is a company registered in the Netherlands. Where these terms refer to "we", "us" or "our", this means TJ Brands B.V.

2. Scope

This Legal Information page applies to all visitors and customers of darlinghouse.co ("the Website") and forms part of, and should be read alongside, our Terms & Conditions and Privacy Policy.

3. Products

We sell home & lifestyle products through the Website. Product descriptions, images and pricing are provided in good faith and are as accurate as possible at the time of publishing. Minor variations in colour, size or finish may occur due to photography, screen display or manufacturing differences.

4. Orders & Fulfilment

Orders placed through the Website are fulfilled via our supplier network. As items are shipped directly from our suppliers, delivery times may vary and typically range between 5-15 business days, depending on the product and destination. Estimated delivery times are shown at checkout and on our Shipping Policy page and are not guaranteed delivery dates.

We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or unavailability of stock, in which case you will be notified and refunded in full.

5. Pricing & Payment

All prices displayed on the Website are shown in GBP (£) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice; changes will not affect orders already confirmed.

Payments are processed securely through our third-party payment providers. We do not store your full payment card details.

6. Right to Cancel & Returns

If you are a consumer based in the United Kingdom, you have the right to cancel your order within 30 days of receiving your goods, without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To exercise this right, please contact us at [support email] within 30 days of delivery. You will then have a further 30 days to return the goods to us. Items must be returned unused, in their original condition and packaging where possible.

Once we receive and inspect the returned item, we will issue a refund to your original payment method within 30 days, in accordance with our Returns Policy. Return shipping costs are the responsibility of the customer, unless the item is faulty or not as described.

Certain items (e.g. personalised or hygiene-sealed products) may be excluded from the right to cancel, as permitted by law.

7. Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us at service@darlinghouse.co within 30 days of delivery with photos of the issue. Under the Consumer Rights Act 2015, UK consumers are entitled to a repair, replacement or refund for goods that are faulty or not as described.

8. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images and the DarlingHouse name and branding, is the property of TJ Brands B.V. or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute or use this content without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, TJ Brands B.V. shall not be liable for any indirect, incidental or consequential damages arising from the use of the Website or the purchase of products, except where such liability cannot be excluded under applicable consumer law.

Nothing in this policy excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK or EU law.

10. Privacy & Cookies

Your personal data is processed in accordance with our Privacy Policy and applicable data protection law, including the UK GDPR and, where relevant, the EU GDPR. The Website uses cookies to improve your browsing experience; details are set out in our Cookie Policy.

11. Governing Law & Jurisdiction

These terms are governed by the laws of [the Netherlands / England and Wales — confirm which you want to apply]. If you are a UK consumer, you retain the benefit of any mandatory consumer protection laws of your country of residence regardless of this clause.

12. Contact Us

If you have any questions about this Legal Information page, please contact us at: service@darlinghouse.co